Carolina Serna’s job as a care coordinator for the Clifford Beers, a behavioral health care provider based in New Haven, puts her in the middle of today’s mental health crisis for kids, teenagers and their families. When Clifford Beers gets referrals for cases, Serna and other care coordinators become the face of the organization, helping children and families get the clinical care they need. But Serna and her colleagues do much more than that. In a sense, they’re the bridge between troubled families and the rest of society.
Take one of the many tough situations Serna handled during the COVID-19 crisis: A young Hispanic mother in New Haven had just lost her job. Her husband left. She was pregnant. Her son faced behavioral health and disability issues. And she was being evicted from her apartment. The first thing Serna did was get the mom a lawyer. Then she reached out to the school and social service agencies for help. “The mom didn’t know how to connect, so I connected the family to the help they needed,” says Serna, who is bilingual.