Being a dentist is a matter of pride filled with responsibility towards your patients. The responsibility comes along with a set of grievances from patients.
This blog attempts to highlight some of the twining feedback of the patients and the possible ways to redress such malaises.
Most of the patients raised their grievance for the dental treatment being expensive. The affordability of treatment was a cause of their malaise. The patients believe that such high costs are one of the deterring factors to avail dental services.
A component-wise cost breakdown of the treatment is recommended for giving resolution to such disgruntled patients. This way, you would be able to justify the price. The patients will understand the difference between ‘high price’ and ‘hike price’ for the treatment.
2. Service time
The other grievance of patients is the long waiting hours to get their chunk of dental service. Most of the patients do not have the patience to wait for their turn, and they want treatment immediately on their arrival at the centre. Even a few minutes wait to make them feel irked and provide negative reviews about the dentist centre.
Resolving the issue of long waiting hours for dental service requires scheduling the appointments staggeringly. Moreover, it is also advisable to lay down well-designed policies in place specifying the norms for attending those patients who do not come as per the scheduled time and then create a stir for being not attended on a priority basis.
3. Details of treatment
It is the right of the patient to know whatever treatment is given to him. The patients, in general, complain that the dentist neither explains the dental problem in detail nor does he explain the incomprehensible treatment manner. This way, the patient feels diffident about the dentist and the treatment recommended by him.
To increase the patient’s motivation for the treatment prescribed by the dentist in sugar land tx, give all of the information he needs explicitly and coherently. It includes apprising them not only about the possible consequences of the treatment but also the post-care instructions. The patients must guide about why they might have been inflicted with the dental problem.
4. Poor listener
The patients also complain about the lack of listening and interacting attributes of the dentists. The dentists do not heed the patients’ explanations and submissions with all ears and go ahead with the prescription without even understanding the patients’ cause of concern in the right spirit.
Some dentists even are high headed, and they lose their cool and calmness when the patient explains his dental problem or highlights the fact that there is no improvement despite undergoing treatment for a long duration. On the other hand, Colony Dental maintains calm and composure while heeding patients. It is achieved by treating each patient with the same sense of service.
Dental complaints and grievances are inevitable on the one hand but are redressable on the other hand as well!